Disclaimer

The information provided on this Web site is for general informational and educational purposes only. Please read and review these Terms of Use carefully before accessing or using this website. By accessing or using this website, you acknowledge that you have read, understood and agree to this Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site.

Terms of use
We cannot make any representations, warranties, or assurances as to the availability, accuracy, or completeness of this website, its information or its contents. We shall not be liable for any damages or injury resulting from your access to, or inability to access, this website, or from your use of, or reliance on, this website or any information provided at this Web site.

This website may provide links or references to other sites and may be accessed by links from third party websites over which we have no control. We have no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content or that access. Any links to other sites are provided as merely a convenience to the users of this website. We reserve the right to delete, modify or supplement the content, links or references of this site at any time, for any reason, without notification.

Cookie Policy

The UK law changed in May 2011 regarding storing cookies on users computers. It states that you should gain a users consent, and provide information about the cookies that are used on the website. This page is designed to give you information about the cookies we may set, or that other services (such as Facebook) we use may set on your computer.

What is a cookie ?
Cookies is a small text file that contains information, and are used by most major websites throughout the world. They typically contain the URL (the website address) of the website, the lifetime of the cookie (how long it lasts for) and a value. A cookie by itself cannot be used to find out personal information about you.
We only set cookies in order to collect data about the number of visitors to the website. We collect this information in a way, which does not personally identify you, using Google Analytics.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Google Analytics
Google Analytics is used by Dental on the Banks to collect statistics about the number of visitors to our website. This process collects no personal information.

Privacy Policy

Our Data Protection Principles
The protection and security of your personal data is of paramount importance to us. The use of your personal data is in strict compliance with data protection regulations in order to make you feel secure with us in matters of data protection.

It is important to us that you are always aware of which personal data is collected during your visit on our website and during the use of our services and offers as well as how we use said data afterwards. The following notices are intended to provide you with information about this and also to inform you of how we protect your personal data from manipulation, loss, destruction or improper use.

Collection and Use of Personal Data
Personal data is any data that allow for your personal identification, i.e. your name, address, phone number or email address (“Personal Data”). Personal Data is only collected, processed or used by us if permitted by law or if you have given your prior consent.

The collection, processing or use of your Personal Data is used in particular for the following purposes:

a. Contact Request
We use your Personal Data exclusively to process your request to get in contact with you.

b. Patient Registration
Without your explicit consent we only use your Personal Data to carry out your registration.

c. Online and Offline Advertising
Only with your express consent will we send you client satisfaction surveys, information about our services and events, and if applicable our newsletter by email.

If, through your registration, you provide us with additional consent we may use your online information for customer analysis, contests and written mail advertising. Information that we have collected outside of the Internet will be used for the purposes of processing your requests, for customer analysis, contests and written mail advertising without any additional consent from you. Patients may also be informed about our products, services as well as customer satisfaction surveys and events by phone.

d. Right to Object to Advertising
You can object at any time to the use of your Personal Data for advertising or market research purposes. You may also withdraw your consent at any time. For this, simply send a short message by email to us.

e. Online Applications
If applicable, when you apply online for a job opening, training opportunity or internship with us, your information is used for the sole purpose of processing your application. As soon as your data is no longer needed it is deleted or destroyed.

Data Security
We and our service providers take technical and organisational security measures to protect stored Personal Data against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. Our data processing and security measures are improved continuously to fall in line with technological developments.

For the purpose of the GDPR Dental on the Banks is the data controller and any enquiry regarding the collection or processing of your data should be addressed to our Data Protection Officer using the contact details below:

Damon Tahiri
Dental on the Banks
20 Haven Road, Poole, BH13 7LR

Failed Appointment Policy

A significant amount of valuable clinical time is wasted when an appointment is not attended; time which could otherwise have been allocated for the treatment of other patients.

CANCELLED appointments will not incur any charge if we are informed 48 hours prior to the appointment. If it is not possible to keep an appointment please let us know as soon as possible so we can offer the appointment time to someone else.
Any charges incurred will need to be settled before further appointments can be made.

If private appointments are repeatedly failed or cancelled at short notice we may ask for further appointments to be paid for in advance, where the full cost of the time allocated is paid on booking. In these cases the appointment fee would be charged whether or not you are able to attend.

Complaints Policy

At Dental on the Banks, we pride ourselves on the high quality of care we provide our patients. Our aim is to look after you as we wish to be looked after ourselves.
However, if you have any concerns or comments regarding your dental care, we will address these as a matter of priority.
We welcome all feedback, both positive and negative, regarding all feedback as an opportunity to learn and improve our service in the future. We will not react unnecessarily defensively, and your confidentiality and access to our services will be protected.

If you wish to make a complaint about care received privately then this can be made verbally, or in writing, to any member of the practice team. Please contact the practice on the below details, should you wish to make a complaint.
Dental On the Banks
20 Haven Road
Poole
BH13 7LP
email: Contact@dentalonthebanks.co.uk

How will my complaint be handled?

Verbal
A verbal complaint made to a member of the practice team will be immediately logged and we will try and resolve your concerns at that time. If appropriate, the Practice Manager, will be able to discuss your complaint to try and resolve the situation for you.
As all of our dentists operate as independent practitioners, any complaint concerning clinical care will be immediately passed to your treating dentist. Regarding a verbal complaint over your care, the treating dentist should be available to discuss and resolve your concerns.

Written
You can make a complaint in writing to Dental on the Banks for attention of the Practice Manager or the dentist, and it will be handled as outlined below.
1. An acknowledgement letter of your complaint will be sent to you within 3 working days.
2. Our Complaints Manager, Mrs Paula Algharve, will be made aware of your complaint.
3. If your complaint is regarding clinical care, it will be passed to your treating dentist for them to provide a response and resolution.
4. A full response will be provided to you within 15 working days.

If we anticipate any delays in providing a full response, you will be notified and kept updated every 10 working days of the progress of your complaint.

What do I do if I’m not satisfied with the outcome of my complaint regarding my private dental treatment?

If your care was provided privately, and you are not happy with the outcome of your complaint, you may contact the Dental Complaints Service at:
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
tel: 020 8253 0800
email: info@dentalcomplaints.org.uk

N.B:
A complaint needs to be raised with the Dental Complaints Service within 12 months of the issue